FAQ | DVS Shoes

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FAQ

Order Questions

How long will it take for my order to get to me?

Please see our [shipping information page](/content/pages/shipping-and-returns "DVS Shoes Shipping and Returns"/index.html).

Can I ship to a PO Box address?

Yes! We sure can! We can also ship to APO/FPO. Please select Surepost as the shipping method

Can I change or cancel my order?

Yes! You have 2 hours to change or cancel your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed. Simply Login to your Account or access view your order on the order confirmation email and select “Cancel” or “Edit” within 2 hours to update your order.

Can I order internationally?

We are not currently shipping outside of the United States.

How can I find out the status of my order?

For registered users, to track your order, please login. You can check the history of your orders and check the status on those orders. You can also click on the link from your order confirmation email.

I checked out as a Guest. Can I still track my order?

If you have an order you would like to track and you haven't registered, please [email customer service](/content/pages/contact-us "DVS Shoes Customer Service"/index.html) and they will be able to provide you the latest shipping information.

I registered after checkout but I don't see my order in my account. Can I add my order to my account?

Yes! Please email customer service with your Order # and request to Sync your Order to your account at custserv@DVSShoes.com.

What’s your return policy?

Please visit our Shipping and Returns section. To initiate a return, click here. Items listed as " Final Sale" can NOT be returned.

What payment methods do you accept?

We currently accept Visa, Mastercard, Discover and American Express.

Do you accept bank gift cards, such as Visa and Mastercard?

We do accept bank gift cards; however, you must retain the gift card. In the event of a return, the refund can only be processed to the gift card. DVS Shoes is not responsible for lost gift cards.

Did my card get charged?

When using a credit or debit card on DVSShoes.com, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your banks policies. Please check with your financial institution for more information.

My promo or discount code is not working?

We recommend that you check the valid date to ensure that the promo is still current. If the promo code is still valid and you are having difficulty, please contact customer service for assistance.

How do I apply a discount toward my order?

To apply your discount, enter your promo code in the Discount Code field in your cart or during checkout.

Can I combine promo codes/offers?

No, promo codes are designated for one and only one order.

Can I expedite my shipping?

Yes! Expedited options will be listed on checkout.

My size shows Out Of stock. How can I order?

Sizes that that are displayed in the list with Out Of Stock are sold out. To see when your size might be back in stock, please email customer service. Currently we do not offer rain checks nor back orders.

Is there special pricing for non-profit organizations or large volume purchases?

Whenever possible DVS Shoes likes to take part in giving back to the community. Each case is reviewed and handled individually. We will work with your organization and collect information. Please reach out to customer service for assistance.

Can I return DVS Shoes listed as final sale?

Unfortunately, sale items are final sale and cannot be returned.

Why was I charged sales tax?

Some states require us to collect local taxes and we have to follow the rules.

Can I return a DVS shoe that was purchased at a retail store?

Please work directly with the retailer the purchase was originally made to process a return. DVS does not have any order history for orders taken from other locations and is unable to process any refunds

Why am I am not seeing my refund?

Once we have possession of your return, we will process the refund to the credit card that the original order was placed. We cannot refund to a different account. It may take your credit card company or bank a few days to process on their end and to show up on your account. During periods of high volume returns, this may take a little longer.

Do you send out catalogs?

No we do not send any catalogs out.

Do you offer Gift Cards?

We do not offer Gift Cards for sale at this time. Check back as this is something that we may offer in the near future.

How is my personal data managed?

Please see our Privacy Policy and Terms of Service.

How do I unsubscribe to any marketing?

To unsubscribe click on this link Here

DVS Shoes Questions

What are DVS Shoes?

DVS is a global footwear brand dedicated to inspiring youth to have fun and always push forward with a focus on originality, quality, and innovation, we create a diverse range of performance & lifestyle products designed for those who share our passion for defying boundaries.

What sizes do DVS Shoes come in? How do DVS Shoes sizes fit?

Adult Sizes are available in sizes 9M - 13M
All models are whole and half sizes, medium width ONLY. Sizes generally run true to slightly small, so we encourage you to choose the larger size if you are between sizes.
Not all models come in all sizes
Please use the [size chart](/content/pages/size-chart "DVS Shoes Size Chart"/index.html) to assist in determining the best fit for you.

How do I clean my shoes?

You can clean your shoes with soap and warm water. Do not wash your shoes in the washing machine as this may damage the shoes and will void your warranty.

Do DVS Shoes run small?

Our shoes are designed to provide significant padding and support for the most aggressive skaters which can result in a tighter fit. It is recommended that customers choose a half size larger than what they would normally wear. The shoes will break in over time with use.

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